| | |  | At Silanta Technologies, we are committed to understanding your unique needs, to be there when you need us, and to help you achieve your online auction, dynamic exchange, e-marketplace and e-procurement goals. When timely, accurate responses to your questions are required, you need the security of a knowledgeable support team that delivers precise answers. The proper support and maintenance package is required in order for us to provide you with the level of service required. Three annual maintenance and support contracts are available at the time of product purchase. Note: the maintenance cost is based upon the list price of the product purchased (if license purchase) or the list price of the product ASP'd (if the application service provider model applies). All product and ASP purchases include the standard Silanta support package of one month of email and one hour of phone support. Silanta Annual Support and Maintenance Options | | Support | Coverage | Cost | License Maintenance:
1 Year | License maintenance provides for one year of product upgrades. Note: any data migration that may be required as the result of an upgrade will need to be performed by the client or quoted by Silanta's professional services group. | 10%
of license
list price | Product Support:
1 Year | E-mail Support Premium Phone support - 9:00am-5pm M-F E.S.T.One hour of general product trainingStandard Installation if hosted by Silanta.Setup: IP, Database, DNS, E-mail and Software if hosted by Silanta.Product support provides for one year of telephone and e-mail support specific to questions relating to the use of the Silanta product being used. Product support also includes one hour of general training in order to allow you to properly administer your site (e.g. managing items, accounting, general site administration, etc..). Product support does not provide support for other third party products such as web browsers, operating systems, your network connections, email applications, etc., nor does it provide for any professional services work such as custom programming, integration or administrative changes by Silanta. | 10%
of license
list price | Implementation Support: 1 Year | E-mail Support relating to the implementation of the customer's site.Premium Phone Support relating to the implementation of the customer's site - 9am-5pm M-F E.S.T. Two 1-hour telephone training sessions relating to the implementation process - 9am-5pm M-F E.S.T. This support package is mandatory for those doing their own implementation. It is not applicable if Silanta professional services is performing the implementation for the customer. Implementation support provides for one year of telephone and e-mail support relating to the implementation of the customer's Silanta site through the Silanta Admin Tool. Implementation support also includes two 1-hour training sessions. Silanta is a framework for building customizable, scaleable and robust e-commerce applications. This two-step process starts with the creation of an HTML mockup, followed by the implementation of that mockup via Silanta's Dynamic Transaction Engine Administrator Tool. Silanta professional services are available to quote on all mockup and/or implementation projects. For those choosing to do the implementation phase on their own (no programming or database, just basic HTML skills required), an implementation maintenance policy must be purchased in order to help assure a successful result. Implementation Support requires a Product Support policy, therefore, Implementation Support is 20% of license list price. A bundled License Maintenance, Product Support and Implementation Support package is available for 25% of the license list price. | 10%
of license
list price | | | | For those accounts without an appropriate support package, Silanta Support Packs (SSP) may be purchased separately as follows: | | SSP5: | 5 hours of phone support: | $995 | | SSP10: | 10 hours of phone support: | $1,495 | | SSP50: | 50 hours of phone support: | $6,500 | | SSP1M: | one month of e-mail support: | $750/mo | | SSP1Y: | one year e-mail support: | $4,500 |
| | Support hours: M-F, 9:00am to 5:00pm E.S.T. After hours support available, please inquire. |
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For any questions on pricing, call your representative at Silanta Technologies at 813-299-8437
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